VANGUARD MINISTRIES REFUND/RETURN POLICY
What can be returned?
Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Each case will be considered on a case-by-case basis within the parameters detailed above.
When do Items need to be returned by?
If you intend to return any items, please do so within our 30-day maximum timeframe. Exchanges are granted on a case-by-case basis.
Where are returns sent and what happens with shipping?
If we agree to any return, our staff will advise how and where to send the item to our office. All original packaging and additional packaging may need to be used to ensure the return reaches us safely.
We rely on donations to further the work of Vanguard Ministries; therefore, we expect that the donation you make is for the ministry to keep. Due to the nature of our ministry, we often desperately need these funds and use them quickly; thus, we do not work on the basis that you may ask for them back. We will make every effort to honor designated donations (General ministry, Media, Schools, and Humanitarian work, etc.), however, we do reserve the right to use donated funds at our discretion. If you have made a donation in error, please let us know within the 30 days maximum timeframe that we have to obtain a reimbursement. Please note we will also automatically add your e-mail to our database that sends out a maximum of one e-mail per week providing information about our upcoming dates, partner specific events, pertinent ministry information, schools, and devotionals, etc. If you do not want to receive these please contact email@example.com.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items and or service provided may be sent to our support team firstname.lastname@example.org or by calling 352-901-4220. Each case will be looked at individually and we will do our best to best serve you, but we cannot in every case guarantee a resolution.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. These terms and conditions are subject to change.
1. Does Vanguard Ministries use a third party to process its donations?
Yes; we use a company called Kindful, which is a fully secure giving system that only select Vanguard Ministries staff have access to.
2. Who is Vanguard Ministries Inc?
We are a Christian Ministry Organization which the mandate to stand on the frontlines of revival as we contend for a move of God in this generation! Our mission is to be a holy provocation; to provoke the Church toward revival and the lost toward repentance. Our Headquarters are based in Eustis, FL, USA. We are a fully authorized 501 (c) 3 recognized by the IRS and we are formally recognized and meet all the criteria for tax exempt organizations.
3. What do I do if I have questions about my donations, resources that I have ordered or if I have any question about Vanguard Ministries?
Simply call our office on 352-901-4220 or e-mail us at email@example.com
4. Will I receive a statement of my giving at year-end that is tax –deductible?
All donations of $50 or more will receive a statement at the end of the year. If you have given less than $50 then you need to get in touch and let us know that you would like us to send a statement. Donations made to Vanguard Ministries are 100% tax-deductible to the full extent allowed by law. Vanguard Ministries is qualified to receive tax-deductible donations under the IRS rules.
5. What do I do if I do not have a credit/debit card and would still like to make a donation?
Simply send your donation by post to Vanguard Ministries, P.O. Box 1902, Eustis, FL, 32727, USA.
6. Can I donate other than monetary gifts?
Yes; if you would like to donate a non-monetary gift please contact our office directly at 352-901-4220 or e-mail us at firstname.lastname@example.org
7. If I want to get involved with Vanguard Ministries in any way, what should I do?
Simply call our office at 352-901-4220 or e-mail us at email@example.com